Terms of sale

 

General Terms and Conditions of Sale

1. Product Information

JannahBox offers a range of personalized gift boxes and custom items designed to provide unique and tailored gifts. Each product is manufactured and personalized according to the specifications provided by the customer.

2. Pricing and Payment

  • Prices: The prices of our products are indicated in euros, all taxes included (VAT included). Shipping fees are displayed separately at checkout.

  • Applicable Taxes: Prices include the applicable VAT or any other taxes in accordance with current legislation.

  • Accepted Payment Methods: We accept payments by credit/debit card, PayPal, and other electronic payment methods indicated on our website.

3. Order Validation

  • Confirmation Process: After placing your order, you will receive a confirmation email containing the details of your purchase.

  • Order Acceptance: We reserve the right to refuse any order for legitimate reasons, such as suspected fraud.

4. Shipping and Delivery

For more details, please refer to our Shipping Policy.

5. Right of Withdrawal

In accordance with the law, personalized products are not eligible for returns or refunds, except in the case of a personalization error made by JannahBox. If a personalization error is identified, please follow the procedure described in our Return and Refund Policy.

6. Warranties and Liability

  • Legal Warranties: Our products are covered by the legal guarantees of conformity and hidden defects, as provided for under Articles 1641 and following of the French Civil Code. In the event of non-conformity of a sold product, it may be returned, exchanged, or refunded.

  • Limitation of Liability: JannahBox shall not be held liable for any damages resulting from improper use of the purchased product.

7. Governing Law and Jurisdiction

These General Terms and Conditions of Sale are governed by French law. In the event of a dispute, the French courts shall have exclusive jurisdiction.

8. Contact

For any questions regarding these General Terms and Conditions of Sale, please contact us at: